Whoever signed off on giving that company millions of dollars to create simplified ticketing systems should be fired.
That company ServiceNow is the biggest ripoff I’ve ever seen.
60 replies (most recent on top)
Service now given carte blanch
carte blanche
noun
complete freedom to act as one wishes or thinks best.
"we were given carte blanche"
ServiceNow ‘s foray into ATT’s mismanagement may be their undoing. Seriously.
They over promised and under delivered but it’s ATT’s leadership who is at fault.
Leadership should not have given ServiceNow carte blanch to do whatever they wanted with our legacy platforms.
Did leadership know that ServiceNow didn’t know anything about our Systems before signing the contract? That’s probably the biggest red flag in the whole entire deal.
We don’t really know what was spent or saved using service now but we should commend leadership for trying and thinking outside of the box since this is a startup company developed by forward thinking people
An audit should be conducted to prove once and for all if money was wasted.
Let’s stop saying millions of DOLLARS were wasted unless you’re procurement.
Who knows what it cost and if money was saved by using their platforms.
Unless YOU directly signed THE Contract deal don’t say millions and billions of dollars were spent and wasted!!
How do you know it was cancelled???
ServiceNow is up and running dude
—————
Our Service Now project was cancelled by Legg after millions of dollars were spent. We have nothing to show for it and now it’s cancelled.
Our Service Now project was cancelled by Legg after millions of dollars were spent. We have nothing to show for it and now it’s cancelled.
Where is everyone getting their misinformation????? ServiceNow wasn’t “given” anything!
They’re awarded a contract to streamline outdated platforms.
ServiceNow execs are trying to figure out how they can sell us the Brooklyn Bridge.
Lots of hand wringing about this but never fear- They will probably get another ten million dollars to improve their already poor performance
this is under the guidance of Legg/Chewning infamous Scaled Agile coaches, resulting many, many, many Agile train crashes, constantly replanning....them figure heads with Legg/Chewning have no idea what's going on; they need to disappear too.
It’s going to cost more money when ATT eventually has to replace servicenow’s system with a better system. Shortsighted. The itap replacement needs a lot of work. Itap replaced mots and isn’t up to the task
The forms they created were basically etch a sketch!!! Whatever! Overpaid for that cr-p and they shouldn’t get anymore money !!
— Guys guys guys. No jobs were lost becuz service now created ticket forms. The form they created for halo app was basic and yeah we paid millions for it but no jobs were canned.——-
Guys guys guys. No jobs were lost becuz service now created ticket forms. The form they created for halo app was basic and yeah we paid millions for it but no jobs were canned.
this is under Legg, Chewning....what a bunch of id--ts!!!! they need to be fired
BINGO, exactly ServiceNow is the heart of ATT's mega initiative "Ticket to Ride" program on integrating all ATT's ticketing systems.....it wasted $$$millions and it's a TOTAL FAILURE!!!!
The executives were fooled into thinking that service now was an answer to their prayers. They replaced our Itrack system with a very generic ticketing page. Total cost was in the millions!!!!
What I don’t understand is why people aren’t held accountable for wasting $$$$ dollars like that.
I heard they were awarded several millions of dollars to replace MOTs with ITAP.