Customer Service-Part 2

Just got a email welcoming me to AT&T Protect Advantage. Seems they have doubled the phone insurance and I have been enrolled in the new insurance automatically. Called the number listed for some company called Assurion Support to find out what was going on. The representative said they were discontinuing the old plan and I was being enrolled in the new plan without my knowledge. You can call in and cancel insurance if you want or you can get a plan cheaper than the new one if your phone qualifies, which doesn’t include any higher priced phones. Spoke with Assurion. When she gave me this info I thought she was mistaken. Called into our billing department and was given the same
info. Bottom line, per their comments, the 8.99 insurance for each phone is going to

00 plus tax. If you don’t have a flagship phone you can get insurance for 15.00. Didn’t ask if this was just for retired folks. You might want to check your email. Mine shows to be dated at 7:14 pm.

Comment! It's anonymous!

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@vkw+1rKk2rXi The email came AFTER they were enrolled so it's not. Same thing happened to me recently on a new line. I made the mistake of buying at an AR. Never again. I'm sticking to online ordering.

"I was being enrolled in the new plan without my knowledge."

Except you got an email which prompted your call so... So that's a lie

Enrollment is optional and will continue to renew monthly until canceled. You may elect to cancel your optional coverage at any time without penalty by calling 888.562.8662 or visiting att.com/myatt. Re-enrollment restrictions may apply.
Unlimited number of insurance and service contract claims within any 12-month consecutive period. Maximum device value of $3,500 per occurrence.
File all claims as soon as possible within 60 days of the incident.
A non-refundable replacement deductible/service fee of $25, $100, $225, or $275 applies per claim (based on device).
Replacement devices may be new or AT&T Certified Pre-Owned equipment of the same model or other models of like kind and quality and may be previously opened, used, refurbished or re-manufactured, and/or may contain original or non-original replacement parts.
If your device is damaged, malfunctions, or if your device was reported as lost and is later found, you must return it within 30 days after receiving your replacement device or you will be charged a non-return fee of up to $850 (the fee is based on the cost of the claim to the insurance company).
Program communications, including legal notices and terms and conditions, will be sent to you electronically using the last email address on file with AT&T, the mobile number identified in the AT&T system as the account owner and/or any other email address or mobile number you provide to AT&T or Asurion, unless prohibited by state law. If electronic delivery is not possible, this information will be mailed to you. Legal notices will not be sent to New York customers electronically.

Phone insurance is a waste of money. Be an adult and don't break your phone.

Assurion is a JOKE! Totally

Thread regarding AT&T layoffs

Customer Service-Part 2

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