Whoever tries to optimize the CX and PX will be axed. ELT wants to run them as separate kingdoms knowing the ROI. Lots of VP quit knowing this mess and redundancy. CX and PX Engineering has to be merged with IT. Why do they need a engineering team who does pretty much IT work. Bring all engineers under IT unbrella and fire all Sr. managers and directors wasting cisco's money. There is no intelligent than this strategy rather moving CX and PX here and there. CX and PX engineering is a redundant layer and not aligned to organization
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MM seemed to want to start fresh and build a lot of the existing IT owned functionality in CX engineering. Why? Because the current IT owned products anre not easy to use, are riddled with tech debt and the feedback from partners and customers confirms. Customer experience trumps price and product these days. Make it easy for partners and customers to do business with Cisco and bo-m… massive growth. Cisco is too short sided to understand this. IT actively blocked, ignored and resisted, and or didn’t understand. But hey yeah, let’s have IT try again and expect different results. Ha! Definition of insanity.
IT organizations historically don’t create compelling products. They are typically inward focused, treating “the business” as their customer instead of actual customers and partners and focus on projects vs. products. This creates unfocused and complex apps that may meet business requirements but the experience su-ks and paradoxically becomes a drain on the actual business.
I was sympathetic to those laid off but the more new posts of "the rats keep eating my legs" when you are not willing to do a single thing to change your situation is leading me to believe Cisco would be better off laying off the right 50% of it's staff. Once the rest realize how deep a ditch they've dug themselves into they might start looking for a way out so once topside they can consider actually building something new.
Thinking that IT is the solution to anything is pretty laughable. Get back to answering calls.