This company is so scatterbrained and one of the most poorly organized corporations I've been with. Just all over the place with their policies and everyone gives you a different answer. Plus the tech is garbage. No, I dont want to have to learn/use a workaround for your workaround because it broke as well lol.
I was scrolling through a forum board to see if I am the only one who can’t really put their finger on what’s wrong with Fidelity, and came upon this little description which I think succinctly gives the answer. Found here: @4gpv+1r3eM7dH