Some former customers aren't getting their free 1 year credit monitoring code for the data breach, and the Indian support reps are essentially telling them to get bent because they can't find them in the system.
As a current domestic employee, I'd like to apologize on behalf of our spineless leadership and the hole they dug to get to this point. They tried to penny pinch and now it's going to cost them twice as much in class action lawsuits.
All I can say is good luck legal team. They have one he-l of a fight ahead of them.