Thread regarding AT&T layoffs

And the Stink is hoping before he hits the mandatory retirement age that he can make T Toxic enough that the stock price goes close to $0 and that some other S U C K E R company is S T U P I D enough to by Toxic T so the Stink can exercise his golden parachute!

Now that is old school Bell System (mis)management!

agree about the bellsouth comment. i will add BST was at a little over $40/share and had already split a year or so before. in 2005 the revenue was 20.6 billion and profit was 3.2 billion. not bad for 9 states.

then duane f sold us out for his $400 million parachute.

" ...We’ve all seen how our mergers work. SBC/ATT acquires a company, pushes their people out and puts their own people in charge because they arrogantly think they know how to run things better..."

Except that's not what happened with Cingular Wireless here.

I am not making this up, I lived it, and am still here. Many leadership positions, inexplicably, went to TX executives that had no (zero) experience in the wireless side of the business. Those of us that have had long careers in Mobility only wish those AT&T suits had been "pushed out". They weren't, and they slowly and steadily ruined Mobility.

“ Customer Service at AT&T has been horrendous for years and no matter what SEVP they put in charge of it, it has never actually improved (probably because it’s only used as a career touchpoint). Now, if they want to change the perception of this company, start there, start with customer service.”

As someone that worked in that space for a decade, I can tell you the reason is because they never invested in it. Support always had next to $0 budget for anything. We always had to patch and patch until we didn’t even have dirt and sp-t to use. As for call centers it was always lowest bidder. The reason for the terrible service is because it was always cut cut and cut some more. All the money went to sales and marketing teams, with $0 resources allocated for support year after year after year. Just shows the terrible and short sighted leadership. If you invest in a quality product and great customer service, then your cost per acquisition goes way way down, as does your churn rates. Steve Jobs quoted something similar. Sadly companies are run by sales and marketing people, not engineers and product folks. Which explains a lot.

Lol, MSOC didn’t come from Legacy T. To this day Leg T is not using MSOC, that always was an SBC thing that got pushed on to the rest of us. And there’s no way SBC bought Leg T and then just let them take all the leadership roles.

We’ve all seen how our mergers work. SBC/ATT acquires a company, pushes their people out and puts their own people in charge because they arrogantly think they know how to run things better. Ultimately the acquisition fails after we run that company into the ground and spin them off for pennies on the dollar. Then rinse and repeat until we’re so far in debt that we can’t do it anymore. Meanwhile, thousand of employees at these companies(including ours) needlessly lose their jobs because of leadership’s incompetency.

Here’s what I saw over the last 30 years. There is someone from legacy T that’s very vocal here that is always talking about the evil SBC, and how everything was just hunky dory before they came along and ruined everything. It seems they were blissfully unaware of the state of AT&T when their rotting corpse was salvaged. I started in an SBMS wireless market. It was a great time. Making money hand over fist and corporate largely left the individual markets around the country alone as long as they were performing up to standards. Things were still good through the Cingular days. It wasn’t until 2006 when SBC bought the all but bankrupt AT&T that things started going south on the Mobility side of the house. And this is 100% because, incredibly, someone thought it a great idea to install leaders from that failed company in leadership positions in Mobility. Many of those boneheads are still around. They were quite vocal about their intent to run Mobility like the phone company. Coming into markets that had been successful for more than a decade, bringing their MSOC and unions and bloated silos. “We’ve been doing this for 100 years…” is something you’d hear often. They ruined everything they touched slowly but surely. And here we are today.

I remember when it was bellsouth (southeast region) they treated their employees like gold, we had parties every week, celebrating someone, the company paid 100% benefits.. if there was a layoff. the impacted got first dibbs, and they help to find you a job.. this piece of trash company today.. not so.. a ton of bad business decisions deals like time warner and directtv, greedy leadership.. at the expense of the employees.. get out while you can, work on a skillset

Current Employee Mangement Strategy = Keep swimming while we tie this $100 billion in debt to your feet. No problem right? With T Mo and VZ pulling apart the last remaining wireless company, the industry is beyond mature, consolidated, it's over. No more careers in telecom, it's over. Maybe some Wall Street fools will bail this sh-t show out. Otherwise, the dumpster fire will continue. Disgraceful legacy of RJS.

The young employees have time to leave and start a career elsewhere. That makes them the lucky ones.

Customer Service at AT&T has been horrendous for years and no matter what SEVP they put in charge of it, it has never actually improved (probably because it’s only used as a career touchpoint). Now, if they want to change the perception of this company, start there, start with customer service.