Thread regarding AT&T layoffs

Call centers

Today our wonderful 3rd party customer service overseas has a 1 hr hold time! You go Dallas! Makn those customers happy!! NOT‼️

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| 818 views | | 12 replies (last 28 days ago)
Post ID: @OP+1sC9oIFn

12 replies (most recent on top)

“ The big question is how long will T customers continue to tolerate the abuse before switching to TMUS?”

This can’t be a real question…no one’s head is this deep in the sand.

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Post ID: @1elf+1sC9oIFn

“ those few extra dollars saved a month aren’t worth it, been there and got the t-shirt. I’ll stick with AT&T service, internal warts and all, they provide good coverage, reliable service and I love their fiber internet vs my old dsl line.”

Fantasy post of the year. You obviously haven’t tried any other carrier, but certainly have bought into the fantasy marketing that T tries to deliver. BTW TMO stock is 10x the value of T, do you thinks it’s because of awful coverage? Didn’t thinks so.

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Post ID: @1kas+1sC9oIFn

I disagree with the following statement from a previous post;

“Mobility and Business services are highly commoditized, there is no perceptible difference between any of the major carriers. So guess what? Customer go where the least expensive service is in this environment , it has nothing to do with call center employees."

Price wise there may not be a lot of difference but for those of us who work, play and live in the country, out of big cities and interstates, there is a big difference in service. T-Mob is one of the worst for coverage outside of the large population centers and off highways. I’ve tried other carriers and I will only use AT&T, Verizon or their off brand companies like Cricket, etc.. they use the same networks.

Nothing like having an emergency and you can’t get service, those few extra dollars saved a month aren’t worth it, been there and got the t-shirt. I’ll stick with AT&T service, internal warts and all, they provide good coverage, reliable service and I love their fiber internet vs my old dsl line.

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Post ID: @1vqs+1sC9oIFn

Stankey will fix it by telling customer service to cut more headcount

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Post ID: @1owb+1sC9oIFn

"Mobility and Business services are highly commoditized, there is no perceptible difference between any of the major carriers. So guess what? Customer go where the least expensive service is in this environment , it has nothing to do with call center employees."
Well stated and true.

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Post ID: @1yin+1sC9oIFn

“ The big question is how long will T customers continue to tolerate the abuse before switching to TMUS?”

News flash, T has used out of country customer support for more than 15 years. Honestly, anyone using T is overpaying for their service with zero upside . Both Mobility and Business services are highly commoditized, there is no perceptible difference between any of the major carriers. So guess what? Customer go where the least expensive service is in this environment , it has nothing to do with call center employees.

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Post ID: @1eiq+1sC9oIFn

The big question is how long will T customers continue to tolerate the abuse before switching to TMUS?

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Post ID: @1lsb+1sC9oIFn

ATT doesn’t care. Put butts in the seats.

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Post ID: @1hqn+1sC9oIFn

And don't forget that when you reach a real person, they'll just tell you to reset the device and call back if it doesn't fix the problem.

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Post ID: @fjo+1sC9oIFn

Doesn’t matter, in 3 yes there will be zero US based T customer support.

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Post ID: @bsp+1sC9oIFn

This is an improvement to USA customer service wait time.

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Post ID: @drq+1sC9oIFn

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