For all the chest thumping we do about our digital capabilities, it’s ironic that JD Powers has us near the bottom of large banks in both areas. We apparently are not as good as we say we are based on our customers. Maybe AC needs to make changes .
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All banking app su-ks. So usb is su-kiest of the su-ks. Let’s aim higher than the best polished tu-d. Maybe that is the vision we need
JD Power may not be wrong but it’s paid for by the companies that participate and is a fairly well known pay to play arrangement.
Why digital is going to be broken up, if you can’t do it right with this much money spent give it to the business lines to make more money.
Digital is a joke under Dominic Venturo. He has very little original thinking and depth of knowledge. His only asset seems to be a close friendship with Andy Cecere. It’s time to retire the old boys backrub club (you rub my back, I rub yours type).
Let’s get USBank back on tracks by giving Dominic a big farewell party. Will also save the company $ * $.
JD Powers is a bullsh!t measure.
Pay to play.
India 🇮🇳 or bust!
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Mobile app customer satisfaction
Capital One: 678
BofA: 662
Chase: 656
Wells Fargo: 651
Citibank: 648
TD Bank: 643
Truist: 631
U.S. Bank: 624
PNC: 619
Online banking customer satisfaction
TD Bank — 672
Capital One — 671
Wells Fargo — 668
Citibank — 653
Chase — 651
BofA — 650
Truist — 641
PNC: 638
U.S. Bank — 628