Thread regarding Verizon Communications Inc. layoffs

It took me a couple years to figure out but the reps don't actually know the answers, it all just goes in circles. When they finally figure out they can't actually help you, they transfer you to an "expert." That expert doesn't know anything either. Hence: the circle. Round and round they go, until you get frustrated and just hang up. It's a business model groomed for failure.

@1vty, that's Native Asians bud!

Indians*

Maybe I'm just cynical but I have a hard time believing that any of them are actually good at what they do. This job has unfortunately made me hostile towards Indiana and Philipinos.

I work in PSO and can say there's a small handful of intelligent agents. The rest either transfer, get hung up on, or don't know what to do overall. Also, they already outsource tier 2 tech and 5g home. Almost every department is outsourced, literally every track or line of business. The outsourced are low wage labor that I pray will never have to assist me with mu employee account. Some want to do a good job but most are there and quit. So most everyone is new, 50% or more constantly. They outsourced L&D overseas as well, so the blind will lead the blind. You can't make this up, so yes the VZ ship is sinking. T-MO is the new Verizon. We have leaders saying this in high places and they even reference stealing their ideas, which tells you our leadership have no plan, ideas, or vision. Ultimately internal handle about 10% of the volume and will be dissolved by the end of 2025 or 2026. Cost cutting is VZs strategy to stay afloat, we are dying like the titanic. Soon you will have outbound automated sales call opportunities to upgrade customers before they can leave. VZ thinks customers won't leave if they have enough device payments... so load up all your customers with more debt, wow they have some smart leaders in high places.

I'm glad I am retiring for the 2nd time.

Its almost as if the plan is to destroy this company...

You won't have to worry about it anymore when they outsource Tier 2.

It’s just the beginning. The incompetence of the HR and Finance teams is astounding. They have zero real life business knowledge and sit there and try to determine what is a good fit for outsourcing without having one ounce of experience or knowledge. The incompetence in HR and Finance, coupled with the greed and total disregard from the top down as far as worker support is driving this company to the ground.

They hire them based on how low they can pay them. Nothing to do with qualifications.

All they do is take the call out of que and transfer, transfer calls all daggone day

Honestly I'm glad I got the bachelor's degree on verizons dime. Network+ and Sec+ certifications are next. This sinking ship will at least get me to other opportunities

100% The selling out of America all for $$$$$

PREACH!