How is that even a good thing ?! Beside them getting paid sh**y. They have access to members claims information Social Security number. So many providers are irate that claims are not processing correctly and then they call and speak to someone who doesn’t even understand the claim!
Then you have the poor members that can’t understand the reps they speak too ! SMH do better Elevance
Our call center had to train people in the Philippines to take our calls. And boy when I say providers are mad they are mad! and bo-m all of a sudden we got laid off
As a provider rep who calls in all the time for claims we did notice the quality of work went downhill around may! It’s horrible speaking to the people in the Philippines.
They have been outsourcing long before it became Elevance. They don’t care about quality no matter who complains. It’s cheap labor and there’s a skeleton crew of onshore to clean up the messes. Don’t forget the data breach from 2015 that was pretty much glossed over and covered up quickly. Betting 100% that was an offshore sc--w up. The solution…free credit monitoring 😠
Look at it from the off shore person’s perspective: work for a US firm for $27/hr and get some respect and admiration from your friends, or work in some hole in wall call center scamming folks on phantom “diabetes supplies” or such. No idea what the pay scales is, but they’d have to wash the taint off at the end of a call center day. I guess it would be nigh shift for them due to the time difference. Makes an Elevance job seem like a gift from the heavens.
@1bpd+1u7c9zYe - when cost is the only metric that matters and leaders are able to work the system to take advantage of employees (H1B) then you get US workers (H1B) working for peanuts compared to peers. Unable to complain for fear of being deported - it’s modern day slave labor to enable the higher caste can succeed.
Off shore will run this company in the ground . They literally don’t understand A THING. I tell providers to be more vocal about their dissatisfaction with claims being processed incorrectly. Maybe that will help
I don’t understand why, especially an Indian based contractor company provide worst engineers I have ever seen in my entire career and they still hiring from offshore. I asked one off them who works in US with H1B visa, he said his hourly rate is $27. It is illegal obviously.
Keep sending US jobs away, soon the Ponzi known as dollar will collapse.
These guys are taught coding in grade school. The lowest of them can out code our best in Python any day of week. However, as a healthcare insurer, we don’t have an unlimited need for coders (Python or otherwise). Folks that know the ins and outs of insurance, have empathy for our members and providers, and can solve business problems; that’s what we need. Yet we give these very folks an opportunity to work for our competition. Real smart, our leadership are.
I wouldn’t say smarter ;)
Very !
You're jealous they are smarter than you.