Thread regarding Cisco Systems Inc. layoffs

Build great products and you don’t need CX.

Its race to showcase who is the most incompetent CX leader in the company. As time goes CX leadership and their pu**ies will show more and more clueless brain function across the org.

I can hear Lavanya struggling to answer and pushing it to her own AMA. This is hilarious.

Emma who lead the deployment of a PowerPoint AI clone? That seemed like the most dubious achievement I've seen at Cisco.

Dear CX let me answer all your questions for you.

The reason they don’t have answers is because how can they politely tell everyone the reason we’re doing this is because you are all sh-t at your jobs?

CSM lines up with what the market is doing and makes sense for software business models. Leadership did mismanage CX but it was from them not finding people who could think outside the box and apply basic problem solving skills with customers

How many AMA they are going to held at a later date will not have a good answer on all these questions. Can’t you see yesterday they are throwing the ball around.

The reference to Nortel towards the end of the meeting was most unfortunate.
Way to motivate the surviving but severely bruised peeps!
Fantastic leadership skills and 5 stars on Emotional Intelligence !

This boring meeting is just held for the sake of being held, but even if it is a show, these people are not qualified. Look at the background of their meeting place and their clothes. Are they taking this meeting seriously?

CX is a big flop thus the departure of Tony, Chris, Elissa, Maria ...so on
the backend of CX was DL which is toasted, scrambled and taken over by KAO, credentials are questionable. Same note, the DL engineering leadership was arrogant, adamant and brainless.

They expect and mentioned that CSS are technical. I had worked with some CSS who know sh-t and doesn't even know what basic subnetting is. All they does are just pulling in other CSS to do their job for them. Pathetic.

Leadership needs to show progress, so they create new roles, and move people around. When that fails, LR. Make more changes, you get the drift…. Rinse and repeat.

To add on to the poster that brought up her GSSO lack of leadership, she lied many times to the field. It was one lie after another. She never had answers and never had a plan. Go ask those in GSSO that are left or those that she cut. She always says people first. It is always her first and the only time she put people first was when it came to LRs.

Excellent analysis

Emma is a disaster. She was leading GSSO before going to CX, and she never had a plan in GSSO. Under her regime of incompetence, she had 3 LRs in 2 years and could never put a plan together. At the beginning of FY24, she did away with all the hyper specialists roles and had no plan. No one had access to tools and we still do not today. She is the most inept leader I have ever seen in my career. She single handily destroyed the security sales business. Looks like she is now destroying CS too.

Totally spot on. Glad that we have these sessions. But having burning questions not answer left us all dangling. Moral on the ground is all time low by looking at the questions posted on the chat. I am not going to work till answers are given. Reinventing CX? put the customer at the center of everything we do? What a joke when you are doing all these to your current employees.