UHC announced that all provider account managers would need to take call center training and work 4 hrs a day taking calls in addition to their advocate duties. I doubt they would be putting employees through a 8-10 week training for a temporary “pilot” program. Seems like they are hoping for employees to leave so they don’t have to pay severance packages.
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Once they get on those phones they will wish they would have been laid off with everyone else. This is the company’s way of forcing them to quit. Phone work is torture for many people. Nearly half don’t survive it.
They don’t have to pay severance anyway? It’s not required. Why are people like this left behind while we layoff happy and intelligent employees? Focus on that! Get rid of the miserable and d-mb!
It’s part of the workforce reduction strategy in place. Advocates to take calls and then eventually will get laid off while they are hiring entry level call center staff stateside at minimum wage.
Zero distance makes sense, this might actually be a good thing.
BM is just that…literal BM 💩