Anyone else remember the absolute disaster that was the outsourced help desk initiative around 2014? I believe it was in India, too.
That lasted, what, 4 weeks? They couldn't communicate with anyone about simple technical computer issues, refused to look into problems, and pretty much told everyone to live with their computer problems.
Not sure how engine won't completely collapse the company.
The remote IT is still the same. I will get back to you in 14-21 days. Its ok you can’t open emails or teams this is low priority.
Yes, I lived through it. Them: Did you reboot? Did you delete all your cookies? Me: What? From what I can tell the driver pushed down last night corrupted those previously installed for my updated graphics card. Them: Ok, thank you. Would you try to delete all your cookies again? Me: @&)&@! Can you send this to local support. Them: Oh, well if you really deleted all your cookies then your case number is 4368327.
That didnt stop anything.
closing your ticket now ok thank you