How much institutional knowledge have we lost in the last few years? The impact is felt in everyday work, and it’s only going to worsen. You can’t simply let go of the majority of your most experienced employees, replace them with mostly recent graduates, and expect it not to affect productivity and results.
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Trainers are going to be replaced by AI, SMEs? That will be AI also. ANYONE with knowledge or experience has been cut over the last 3 years, me included. This company is nothing but a toxic cesspool. I loved working there in my early years but by the time they RIFd me I was so heartbroken and beat down I knew my time was over
There have been so many group gatherings of late that I have forgotten where this was shared but we are throwing AI at over 700 documents supporting member benefits. Let that sink in. Instead of cleaning the mess and getting down to one up to date, simplified, and accurate document we are going to train AI to interpret the mess. Can we not hold ourselves accountable and ask how the heck we got to over 700 dated and partial documents? Who is going to train the AI?
The experienced staff is just about all gone and it defenitly shows. At this rate idk how they can maintain.
Do flywheels need fuel though? Don't answer. That's something for McKinsey to solve.
We are a parasitic company. The only reason we stay afloat is because one p&l bills the other. We're our biggest client.
We're in the jungle and the culture is one of cannablism. How anyone decided that was a functional strategy is beyond imagination.
How anyone expects AI or any other acronym to solve a deep seeded culture of ego and competition is beyond AI.
It'll be OK. Kyndryl and CGS, with 2 cups of AI, are the recipe for success...for vest wearing executives with proven track records of failure.
We are like people who buy a jet and bring in pilots when we live in a jungle, do not have a runway, and bi--h about the price of fuel. We talk flight routes and take the vacation photos of friends to the pilot and s/he just smiles and says ‘of course’. The plane taxis and taxis. A mechanic charges for maintaining the grounded plane and swaps out plane parts for car parts because they are cheaper and truer to reality. A (so called) SME says, ‘hey this looks like a car engine in here, you ain’t got fuel, and why don’t you clear a runway if you want to take off.’ But the owner whines, complains and brings in travel agents to convince everyone that the destination is well in hand. Finally, drones, unlicensed pilots, and a team of aeronautical engineers are brought in to dispose of the mechanic and SME. The owner is happy with the ‘transformation’ - until s/he realizes that they cannot take off and nothing has changed. Villagers smile and wave while clicking their tongues at los estupidos.
Poor leaders just want to hear yes. They need SMEs that say yes … but only if. Those days are passing right before our eyes.
No SMEs. No integration. No leadership. We keep bringing in new people who assume that people, things, and concepts align. When they do not, we get sociopaths that double down to make ‘their’ goals and people who just put their head down and collect a paycheck. There’s a third group that is heroically keeping this sh-t together because independent of their leader and teammates, they care.
I have seen this third group put things together with duct tape and strings then accused of ‘sausage making’ and being opponents of change. Corporate flywheels do not exist when you have created a landfill of technical and business process debt. Culture is just a conversation that does not change the harsh reality that we do not care about each other as much as we care about our paycheck and the next step. AI,ML, LLM, RPA, and any other acronyms are not changing squat until you can execute in your specific context. Just because these are out there in the industry does not mean that they will be able to take root and change what you’ve kicked down the road for far too long.
Where are the leaders that poke at siloed goals, who build relationships, and develop solutions that deliver real value vs waterfalling cr-p. Oh, they were the only ones sounding the alarm. Fragile leadership egos, decisions not grounded in a reality guided by SMEs, and the toadies spewing that the next shiny ball will make everything better ganged up.
I joined the company a few years ago and noticed that no one seemed to know how anything worked. When I asked around, I was told that the SME was no longer with the company.