I had a minor issue with my bill. So I called just now get it resolved. Local time is 9:30 PST... The customer service representative answers, and it's a nice southern woman from Wichita, Kansas...Friendly, extremely helpful, and speaking English such that I can understand (and no, I'm not white...but I am American)....Time over there is 11:30pm...Thank god some companies don't shift customer care over to overseas call centers, which then aren't "authorized to fix my billing issues".....
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Did these guys have an activist? Are there adjacent market opportunities? What about the synergies! The synergies! "“Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as challenger and value player in the wireless market,” T-Mobile CEO Philipp Humm said in a written statement. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth.” I do say Mr. Humm sounds compassionate.
Here's why Barry likes T-mobile. http://www.bizjournals.com/wichita/blog/2012/03/wichita-could-gain-jobs-from-t-mobile.html
Thanks for this very heartwaming story much needed during these difficult times.
It makes a difference in that some companies have figured out outsourcing isn't always the complete solution....
Poor Lassie got outsourced to some Shih Tzu. And the kennel club looked the other way.
sure, as if posting your heartwarming story about the salt of the earth lady in wichita to a qualcomm layoff board makes a damn difference in the giant machine of globalization. Maybe she'll bake you a pie.
Anonymous145351, well maybe if more of you consumers were more concerned and conscientious about what companies do with their employees, maybe you wouldn't be in the predicament you are in wrto about to get replaced by some guy/gall in Bangalore or Beijing....Just saying..
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