As an veteran seasoned Underwriter for over 20 yrs , I can no longer make a qualified decision nor be subjective or make a reasonable decision on a long term, solid customer on my own. I now have to present the most ridiculous issues for "waiver" , which seem to all get denied. I would like our risk partners to make those customer calls and explain to them why a good customer is being declined. I totally understand risk analysis as I have been in banking 37 years but now its out of control and good customers are getting the shaft.
1 reply
OK, what else is new. We've been screwing customers for ages. All banks do.