The Senior leadership team is in denial thinking more process and structure will fix the company. At one time we were a world class organization and people respected our equipment, training and expertise. Employees were proud of the company and there was a wealth of internal resources for issues, engineering and support. I was proud to be a Xerox lifer. Those days are long gone.
The company has been gutted, and whats left are a few dedicated xeroids picking up slack and doing the best they can and a ton of corporate survivors hanging on for retirement or just collecting a paycheck. Its a shell of what the company once was.
New VP's are announced or added each week it seems while service, support and account managers are let go or eliminated.
Maybe someone will buy out the two newly created companies and clean house from the top down for a change because its clear 16 years of layoffs are not returning us to profitability, maybe its time to eliminate those senior positions and start over for a change.