Scottrade used to care about clients more than any other firm in the entire brokerage industry – I’d venture to say Scottrade was the best of financial services company!
Customers knew it, the investor knew it, the Street appreciated it, and it was the golden rule for well over two decades. But this is entirely lost today and we have nothing to look forward in 2017…
At Scottrade, instead of building leadership skills and confidence manages does all possible to break people down.
As a result, many have left, and the exodus of employees has picked up speed over the last two quarters.
My gut feeling tells me that this trend is about to continue and that pretty much all branches will be severely affected, as well as guidance and HQ.
Employees here, as a result, are downright rude and unhappy all the time.
All we have left is lethargy, apathy, fear from threats that are targeting BOMs and ICs from the DVMs and especially RMs. Just look at the overall level of hostility, and negativity.
My manager, myself, my associates have all fought back and we continue to fight back against it but are failing.
What I am talking here is fully so entrenched in our corporate culture – this results in the overall mood and morale at the branches to be very-very-very bad…
Look at our clients and you’ll notice that they know it – they feel it and it affects our business…
Think about all the surveys we take - the associate engagement surveys are not resources for feedback and improvement, I feel they are used to target disenfranchised associates.
What we really want is guidance in the branch but now we dread it for the compliance, legal…
Finally, the quota goals continue to increase and this will will continue throughout Scottrade – so, many of us have come to the conclusion guidance in the branch will be a bad for associates.