Thread regarding Lowe's Cos. layoffs

The Threat to specialists.

I've been on the reason side of this argument since the DM's were wiped away, Lowes already has their financial plan set for the year for each store. That's why the cuts were made before the beginning of the fiscal year. because of this notion, it is highly unlikely that any other major structural changes will be made this year. Plus the responsibilities and work load of a specialist are hard to pawn off on inexperienced part timers, and it would be crippling to place the work load of say 3 flooring specialists onto one or removing all specialists from a store(mine has 14) and expecting the rest of the staff to pick up the slack and be able to maintain the relations that each specialist has built.

now with that being said, I have some information from a reliable source that has changed my perception of this situation. My source works the front end of another store and was in the cash office and happened to overhear a conversation between their store manager and another unknown member of management. They were discussing their strategy for specialists for the first half of the year, not uncommon, yes. The plan was to ride them hard and use them as much as possible to generate sales for the spring and first half of summer, during which they were to begin the process of determining who they were going to keep and let go. My source also told me about Lowes letting go the DM's sometime before it was leaked to the press and became a rumor at the store.

Its all hear say at this point and although this post doesn't do much to calm anyone's nerves, I thought it was important to share. No one's heads are safe. unfortunately.

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Post ID: @OP+M3FrVKb

19 replies (most recent on top)

My lowes in the north east has already gotten rid of all of the "pro" positions as well as the plumbing specialist. I don't know if that was company wide but I do know we weren't the only store in our region to get rid of those positions.. hope thats all for now as I've been a specialist for a few years and make pretty good money with the new incentive program.

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Post ID: @oubqm+M3FrVKb

I’m a Lowe’s Plumbing Pro in the upstate of SC and was told today, Sept. 30th ‘20, by coworkers that I was loosing the “Pro” title. Spoke to Store Mgr. in passing several times today with no official word from him. I stand to loose upwards of a couple thousand a year in bonuses, but other than that, I did not get a raise when moving from CSA 4 to Pro. I guess I could lose my job, but that could happen to anybody.

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Post ID: @l9xnt+M3FrVKb

There is power in numbers.......has anyone thought about an organized walk out in protest of associates not being treated fairly?

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Post ID: @eqphk+M3FrVKb

They eliminated the outdoor power equipment specialist the same time they eliminated the department managers and sales dropped like a rock

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Post ID: @ejrpm+M3FrVKb

I am a Lowes employee. I believe that the biggest mistake made was to eliminate the Dept Mgrs. Training is terrible.

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Post ID: @7nzgz+M3FrVKb

Checked store emails today-company now offering ssm training to interested associates.Just training

no promise of a job.

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Post ID: @5diwp+M3FrVKb

There will be less ASM's. And less specialist or they will be gone altogether. Most people that make really good money at Lowe's will be phased out. There will be many more part-timers versus full timers. Most people that shop at Lowe's walk into the store and get what they want and go to a cashier. The new Lowes honestly doesn't need all the specialist and high-paid individuals . Lowe's for Pros and CSA employees will replace Pro service specialist. Pro service specialist are simply not needed . Contractors will still come in get their stuff and leave without needing a Pro service specialist . Customers are much more educated these days with the internet. That is the future of sales at Lowe's. The Lowes that you once knew and loved is gone and will only be getting worse. This is my opinion only. I have no Source except for what has already taken place.

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Post ID: @5afcb+M3FrVKb

@M3FrVKb-4ajlg They can't deny benefits if you haven't been offered a position near your current pay. Most states won't force you to take a pay cut. There are some including me that have yet to be offered anything and have applied for so much. So how do you deny me benefits? Facts are Lowe's controls who is hired and who isn't.. So come Jan if I don't go part time I will be able to collect. Learn your states labor laws first.

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Post ID: @4bsog+M3FrVKb

Regarding Lowes denying benefits.......They gathered all the dept. managers in the room back in January and told everyone that all our jobs were being eliminated. Do you think they kept us all around for a year because they wanted to hear all the negative comments, attitudes etc? They did it to deny benefits. Check with your HR. They just might be able to. A sneaky way out of paying out. Ouch.

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Post ID: @4ajlg+M3FrVKb

Well you nailed this on the head! I was a Sales Specialist, the only one in flooring riding very hard for 9 months. I come back from vacation and hauled into the office and told I'm being let go to "poor job performance ". Really. Consistent top 25 performer in my region on track for a 100k month. Actually have experience in my industry. But the person who replaced me is paid about 10 bucks an hour less. Estimates are now worked up off site. So I was no longer needed. All I can say is Lowe's is using the Sears business model. After all it's worked so well for Sears. Good luck. Professionals at Lowe's are no longer needed. Just throw the sh-- on the wall and see what sticks.

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Post ID: @3qabq+M3FrVKb

Heard they will be having 1 store manager run 2 stores = loosing a store manager in every other store. Plus get rid of Human Resource people in the stores as well. Has any one else heard this?

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Post ID: @14erf+M3FrVKb

Would like to see if there are comments about Lowes denying unemployment benefits. It has happened to me with untrue write up so they are not in a higher tax liability with unemployment insurance

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Post ID: @9wqz+M3FrVKb

For those that believe the corporate BS will say sure this new plan is to make you more efficient keep drinking the kool aid. Lowe's doesn't invest in things without a payout of some kind. This won't make it easier this will make it more time consuming but it will eliminate the need for a specialist. Order takers is all that is needed once this is done. Some way Lowe's will try to make out on this but it's going to fail like so many of their changes. I am already hearing a lot of ASM's complaining the Service Manager is not working. Main reason is the Store Manager made their picks and most of the times they are favoritism and not the best for the job. So you have people as service managers the ASM's don't like. I am enjoying the crash and burn. DM's will someday be back.. The ASM's want them back already..

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Post ID: @7fac+M3FrVKb

All installed and sos are next. Specialists will be gone this time next year I'd wager. I just read the flooring program on connections. Centralized estimates and contracts, paying online, etc, saying they are freeing flooring specialists from "administrative work" for selling time. So this is the only hold back for gutting specialists all at once, in my opinion, tons of flooring installs, otherwise everything in other departments can be sold thru psi and psi assistants. 850 stores quarter 4, another 850 quarter 1 in 2018. It's all there if you need to read it yourself. All the flooring specialist will do is help pick the product. Basically a csa can do that. Online detail and installation scheduling coming as well.

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Post ID: @6jig+M3FrVKb

Suggestion: Your outsourced installers, say flooring, need to be surveiled and inspected randomly by "experienced" Lowes rep while work is in progress in customers residence to eliminate surprised and messy deficiencies. And then a final "walk-thru" should be conducted when the project reached the completion stage. This will compell sub contractors to do their work right the first time. Customers are not happy because there's a tendency for Quality Assurance to be neglected once the project already is paid in full.

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Post ID: @5cvv+M3FrVKb

My old WNC just posted a project specialist interiors position.

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Post ID: @5nvt+M3FrVKb

I'm sure before all the restructuring is over..it will also include eliminating the electrical and plumbing pro positions..as they really aren't considered 'specialists' anyway.

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Post ID: @1cam+M3FrVKb

1 store manager....1 ASM

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Post ID: @gxn+M3FrVKb

So it sounds like they are going to reduce or eliminate some of the specialists. Like if Millwork has 2 they are going to 1. Same with Flooring. I think They do away with Plumbing and Appliances for sure.. Pretty much a waste. They don't need specialists in pro. make them pro CSA's. So that leaves maybe 2-3 kitchen specialists and say 1 flooring and 1 Millwork. Rest will become the dreaded CSA 5's. IMO this CPO they are doing will eliminate all specialists any way. The last step will be to remove all ASM's. Once the Service Managers are running the store there is NO REASON for an ASM and their salary and bonuses. They could have easily made all the DM's the Service Managers and just eliminated the ASM's. This will eventually put more stress on the store manager and if you have a weak one well it will not work. My store has a weak one and it's a struggle now..

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Post ID: @vzm+M3FrVKb

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