I wasn't laid off in this latest RIF but a bunch of my previous co-workers were. I luckily found work elsewhere earlier in the year because I knew something like this was guaranteed to happen - as soon as they stopped backfilling headcount of people leaving, we all knew.
They are having their entire cloud business run by 21 and 22 year olds. As intelligent and hard working as those individuals may be, they simply lack the experience it takes, both personally and professionally, to be able understand the business needs and struggles of a customer.
Hurd gave some b---s--- speech in his KeyNote at the Modern CX event about how no one knew who he was at some unnamed car rental facility and how pissed he became when he was treated like a normal person, making stupid business decisions based on his ego being hurt. Well, follow your own advice - you think the CXO at any company will feel well respected knowing that their entire relationship with Oracle consists of non-customer-focused initiatives, managed by a team of 21 year olds bolting out the door at 5:30PM to continue what Oracle has essentially created as a Professional college environment? I'm gonna guess that if the CEO of Macy's calls into one of these college hires, they're not getting the white glove service you are expecting from others.
Goood luck with all of that. Lay off all your top performers and high dollar earners... don't worry, you won't have to worry about customer retention or customer success when you take customer-focus out of the equation to try and save a few bucks. No wonder the competition is killing Oracle.