Does anyone have info on what this new performance summary will measure? Yesterday, our coach told us that it is "such an exciting time, Humana is going to be able to look at much more than just contacts, attempts, etc...". She didn't say what "much more" means. If they are going to change the goalposts in the middle of the game, it would be nice to be clued in.
And....holy micromanagement Batman, there are MORE things they are going to start grading us on?
I know we had a meeting not too long ago about no longer being coached based on peer avg, but my coach never got the memo. Every week she sends how we are doing, how the team is doing, and we each get happy faces if we are above the team avg, sad faces if we are below. I wish I was joking. I have this vague memory of being an adult before working at Humana.
Anyway, now there will be additional things to be "looked at?" More sad faces and happy faces to worry about? At some point, won't this backfire- if it already hasn't- to where associates are so overwhelmed by scores and negative feedback, they will lose site of actually helping members?