Poor management at district and store level. This didn't just happen, when sears was actually making money management was poor and processes were broken but the revenue over powered the lack of quality management. DMs and SMs really thought it was them that made the store money. I know first hand the majority of SMs can't even use Microsoft office let alone read and comprehend financial reports. Now that the well is dry they have no idea what to do. Anyone who actually knows how a business actually works and has any type of financial literacy is thrown under the bus by a fellow employee or leaves because a superior is just hanging on. I've seen people get promoted to DMs SMs and field managers with lousy work ethics and even worse metrics. If you want to survive this company kiss the right a-- because it has nothing to do with performance. The ones who are accountable for the results of the region market and stores are no where to be found probably sitting on their couch reading this while listening to a conference call. Meanwhile a cashier is price matching a whole kitchen at $100 and returning a tractor that is still at the customers home. The ASMs are on the phone explaining 30 day return policy while CSAs are refusing the help anyone outside their department. What I'm trying to say is the same people running these regions and markets are the same people who ruin the stores. Now everyone is just waiting for a pink slip
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Obviously some people haven't worked in a store in a looooong time
How are cashiers doing returns? It has to be within 30 days with a receipt or no go. There is no way around it.
My DM is so unprofessional in his demeanor that I often wonder if he only got the job by virtue of being the relative of someone in a higher position. He is, of course, pushing the same meaningless metrics (e.g., SYWR, credit card apps, etc.) as everyone else, but he does it in a manner that somehow resembles an even less mature Donald Trump. When he does not get exactly what he wants he pouts and shuffles off like an indignant child. He is constantly interfering with store operations in any number of ways, from the multiple daily conference calls to the demands that someone (usually a manager, or a key carrier if the former is unavailable) tour the store and fill out a pointless checklist every other hour. So often has someone been preparing to do some project that might actually do a little bit of good for sales, when the page comes over that they are supposed to be on a conference call. Such a waste of time, and all likely just in the name of desperately justifying his own job.
Thanks Eddie for stopping by...so you're justifying these guys sitting on their butts while their regions markets or stores are failing? While a kid gives away hundreds of dollars daily because he doesn't know how to correctly do a return?
The stores were built with the concept of a minimum amount of staffing needed to operate . Floor plans varied greatly store to store . Changing the floor plan to reduce staffing under the guise of "optimizing sales "often involved several layers of management, and was not cost effective by the all the various salaries were included. Managers would move items around the sales floor to chase sales, and declare success. When you are paying someone mid 6 figures in a store barely making 2 cents net on every one dollar put in the register , you have to wonder if that was the best use of their salary. And the salaries of those above them.
There was also huge internal costs involved in merchadising displays , and other sales support procurements . Overhead was a profit killer, even in the good old days.
Our DM can't even use a computer. She pays someone on the side to take care of her emails. She makes a Store manager in her district that used to be a DM to do the financial and inventory reports because she doesn't know how. But she know how to chew everyone's a** out so I guess that's why they keep her
It is indeed the problem my store is the Store Manager everything was handed to him. Our store was doing so good when I was their it was probably at its peak. We just had lots of customers coming now things have changed.
I don't even know how my store manager even became a store manager. He is a moron I am telling you I just wonder how they don't get rid of him.
Not all Managers are bad, but mine is just bad he doesnt want to do anything. I hear him bossing around the other managers and the remaining leads. Also its so unfair he rarily closes maybe once a week and puts the other managers closing long weekends, but him no way you wont see him close a long weekend. I honestly think he should of been fired a long time ago he is just incompetent.
Amen!