The company is going downhill fast. Morale is awful. Management has no clue. Despite what you think you see customers do not like quick foto claim. Cusotmers pay a company like Allstate money because they were told for years that you get Cadillac claims service, which involves meeting with adjusters. Now you let a bunch of people go...
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Shops and customers hate QFC. Supplements are being done to clean up QFC's mess. Shops with a QFC estimate aren't starting on repairs or ordering parts until a field adjuster goes out to the shop, resulting in more rental costs and more cycle repair time. It's now taking us a week to get out to shops with all the QFC supplements. QFC is going to start handling supplements and total losses in August.
Customers HATE QFC. At least customers over the age of 40, which is the vast majority of Allstate insds. Sure, millenials like me love it but only because they don't know better and are usually on their parents policy so they don't care. Who is Allstate looking out for here? The customers or the shareholders? They laid off the top performers in my unit and it just baffles me how Allstate doesn't see the long term effects. The big shops are going to ream QFC. Ironic
The only people making money off this are those at the top of the company and the investors with a lot of shares. Anyone else is getting hosed. The big picture is the company cutting back benefits including salary, medical and retirement over the past 10 to 15 years.. Employees cannot retire on the miniscule retirement being given now by the company and are paying up the rear for medical with high deductibles. The employees are discarded like trash when they are done being used. So yeah they are minting money, but the cost as the person previous to me said is in the customer service. That will be coming down the line. have no illusions. The company is making money hand over fist. Officers are making a killing as are the investors. It's at everyone elses expense. This is corporate America though. Nothing will change.
"still minting money"? that's the key to good customer service? hmm. I'm a long term employee with excellent yearly evaluations and in top 5% in our state in customer service reviews. I was told the layoffs would be based on performance first and seniority 2nd (this was directly from the mouth of our regional manager in a large meeting). That was all. nothing else. come time for cutbacks because I live in a "remote" area (even though I spend most of my time in a metropolitan area) I was let go. the customer service made no difference. the "exceeds expectations" annual reviews made no difference. You're right. Allstate is still "minting money", but at what cost? this quick photo claim process is going to be with us for a while because upper management is too proud to admit it s---s. our customer service is going downhill and upper mgmt has their heads stuck in the sand. I'll take my severance pkg and find a company that cares about it's employees and customers more than allstate does - which shouldn't be too difficult. The previous person is correct, people pay more for Allstate for "Cadillac" claims service, and they're not going to be getting it. they pay more for personal attention, but we require they send pictures in to get an estimate sent back to them in 15 minutes that's only about 30% of the actual damage (on average). not very "personal" in my book, and not very useful. The agencies are going to be paying the price for this in a year or two as customers bail out for cheap insurance that they can get the same service from.
We are still minting money.
What do you say about that?
Still doom and gloom?