The last couple years working as a field tech, crazy things began to happen to me. I was constantly reprimanded to not completing heavy hits in drive in under 20 min. Also, I had regional staff get on my case for not handling customers that were 2 hrs late or did not have an appointment during my break (I never got one) or during my lunch hour that was usually 5-10 minutes long.
I developed some physical problems causing me not to be able to inspect undercarriage damage. Management would not accept this as an excuse because one woman field tech always crawled under and inspected every square inch. As time went on I went out on a disability leave. After a certain amount of time I was give the ultimatum to either return to work or quit.
After 30 yrs working for the "Ivory Towers" I decided to retire. I contacted the HR supervisor advising her of this. I knew her since I started with the company and she was in claims as well. Instructions were given to me to contact home office. Questions came up that I tried contacting the local HR supervisor.
Somehow, messages got back to home office because a rep from there would call me. In short, I never received a call back from the HR supervisor. As a matter of fact, I never did receive a call nor a congratulatory card for my time I invested with the company. For the record, I handled three claims for the HR supervisor.
This meant clearing my schedule some I resolved their claim immediately. The only thing I have to say is don't hold your breath regarding severance pay. That is usually reserved for the "Golden Hand Shake" for the Regional VP's.