During a recent regional visit the boss discussed how the company will be closing another 100 stores. She explained that in order to stay competitive we need to shrink our brick and mortar footprint to a level appropriate for the evolving market space.
The discussion centered on our stores need to improve our MAGIC results or face the possibility of becoming one of locations to be shuttered. Until we stop talking about customer service one moment and implementing staffing cuts the next, improving our declining service standards is not something a store manager will be able to affect. Macy's needs to reduce unnecessary expense and address our #1 customer complaint of not being able to find help in our stores.
Instead of holding frivolous meetings like the one scheduled in Reno this month so that regional and district executives can tie one one, gamble, and joke about coercing store managers into doing ridiculous Gong Show performances, dancing in Conga lines, and having to put up with inappropriate advances and slurred threats while shareholders foot the bill, we should be investing in our stores. The amount on money we spend on travel, hotels, meals, drinks, and similar team building events as well as other unnecessary ego enlarging fiasco's could easily fund desperately needed help in our stores.