Huge award in Omnichannel and Routing. So much for the "no new products" claim from the competitive trolls on this website! Oceana continues to get the recognition it deserves!
http://www.marketwired.com/press-release/avaya-receives-2017-north-american-customer-value-leadership-award-contact-routing-from-2231032.htm
Wow....kind of like one of those 'International Library of Poetry' awards. You are being told your poem is going to be published in an anthology, but you have to pay $100 to get a copy.
Here's what real people think of Frost & Sullivan awards:
https://investorshub.advfn.com/boards/read_msg.aspx?message_id=59790026
Mannheim, 7 August 2006 - Promega GmbH, Mannheim, refuses the Frost & Sullivan Europe 2006 Product Innovation Award.
Quote:
“We clearly regard the fact that the publication of obtaining a prize is associated with costs for the prize-winner as ethically very questionable,” said Dr. Peter Quick, CEO of Promega GmbH. “We find that this equals an invitation to corrupt behaviour. We will therefore not accept the prize.”
Shouldn't the headline be "Avaya pays Frost & Sullivan for an award in an obscure category"?
https://www.complaintsboard.com/complaints/frost-sullivan-c272270.html
"2017 North American Customer Value Leadership Award in Contact Routing " - not to be confused with the "2017 Customer Value Leadership Award in Contact Routing " or the "2017 North American Customer Value Award in Contact Routing ".
LOL. Not sure what you are smoking buddy. Oceana is attribute based routing across all channels and Elite is skills based routing for voice. Do your homework.
So a rehash of the Elite functions in Breeze is going to save the company. Dillusional