KKR tried to Transform FDC into a Tech company with Clover POS and paid apps in the Clover Market, however, reality quickly set in with new management in that they can't replace the card processing revenue, it's their bread and butter, however skinny the margins are. So back to their good customers, as you said, to raise their rates twice annually. Thankfully, new merchants shouldn't be in a 3 year contract and can get out ASAP. Repeat, Strong sell, get out quick.
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