Confidential discussions regarding the spinoff of the CQ independent store group to another buying group began yesterday at a location outside of the Roanoke and Raleigh offices. A reliable source indicated a reputable Midwest based auto parts firm as the frontrunner.
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We are an independent auto part store and are thinking of going with CQ.
Any info would be helpful
In the 15 plus years dealing with Advance you find they over promise, under deliver, and constantly change how they deal with customers. Remember the commercial deal to replace any defective part with an Advance part, no matter where it was purchased to retain commercial accounts? That went over like a lead balloon and was seriously mishandled. Advance keeps trying to win commercial with quick fixes that do nothing. They also fail on the regular customers in similar ways, simply put, they need employees that know what it takes to do the job, but Advance is way tooo cheap to pay what good people are worth, so they leave.
Personally, I think its a damn shame CQ was bought by AAP. I was a service manager for a few shops and my 1st call was CQ. Then AutoZone, never AAP. Now I work for these butt heads and it is pathetic to see that they took a commercial goaled company, shredded the crap out of it and removed ALL the parts that matter. How many damn car wash liquids do people really need, they can go by that crap at Wal-Mart. But all we ever hear is commercial, commercial, commercial is a the goal. How the heck are we supposed to sell to repair facilities if we don't carry what they truly need. PATHETIC
I think my next step is to quit a program group entirely. Too many changes year after year. There are still plenty of WD's that will sell me direct without being part of a group.
As a former CQ now NAPA,my lawyer said it was nothing he'd take on,he felt it wouldn't go anywhere.If there was a franchise agreement in place with assigned territory then yes we would have a legal standing.These Advance guys make wild promises that they can't follow up on,then they will be gone and be replaced by another and another and so on,in my area the store manager is now playing salesman.They know very little about commercial shops and nothing about HD trucks etc.Advance is prime for being sold in my opinion.
I agree. The Advance guys keep targeting my customers too. I can't go NAPA because one is already here. Anyone tried a legal approach as a Carquest independent?
See my post under Stop telling people to leave,as an ex now NAPA they went after my accounts. I had no help from my CQ people,they were told Advance comes first over CQ.I won't miss them.
As an independent CQ store owner, the AAP company stores continue to encroach into my territory. Their sales guys are not given any rules of engagement. The last cam I spoke to said his boss encouraged him to call on my customers and deal with any issues with the owner. PBE is a large part of my business and I have invested many years in developing my product acumen and training my employees. I WILL NOT lay down and let inexperienced AAP employees cut into my livelihood by lowballing prices and talking smack about CQ.
This makes sense. Independent stores do not fit the AAP DC delivery model. Independents souls never allow 1x, or 3x delivery. In order to really cut down on costs and consolidate the smaller CQ warehouses the independent customer base is the one piece holding that up.
My cq dc contact just confirmed something is going on. Who else knows anything? I'm concerned for my business as an independent because I do not trust advance corporate.
I heard the same thing. I also heard talk about a whole new program group name. Hopefully, the independent store owners get brought into the loop before they jump.