This was not a surprise, at least not to me. ASO is going to have more of these due to its decreasing performance. KKR has been carrying this company for a few years and that is going to stop in the next 18 to 24 months.
There is too much deadwood in the executive ranks such as IT, Inventory, Marketing and others. The fact the IT department had to have a custom consulting group put in place by JK to get the documentation of systems in one place shows that the IT exec's don't have their act together. Even with the documentation in place, in many cases that documentation was years old and far out of date which means it was useless but JK had smoke being blown up you know what, and told all is well... wink
Similar problems exist for retail store inventory management. For example, several store managers were clear that corporate did not provide inventory to the stores during the Super Bowl which could have made a significant difference in profits for the stores in the Houston, Tx area.
Bumped from @OrtfrYw-1pcwg for being on point.