We are a joke among suppliers

I'm just a delivery driver but I hear firsthand the comments the shop technicians make about us. Overall, Advance is a joke to them compared to the other parts suppliers. I deliver a lot of Dorman nuts and bolts while O'Reillys hauls in the big money items like fuel pumps, chassis items, and struts. Most of the old Carquest customers went to Napa. When the DM comes to the store he talks big but never makes any progress with improving our staffing and says he is there to make cuts not spend money. Seems like all the knowledgeable people in management have left for more stable jobs.

Found this at @PiE7sEt-4ooq, thought it really sad how similar my own experiences are. We have long ago stopped being the supplier to look to for best parts, and it shows.

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All of the places such as Advance, Autozone, and O'reilly are a joke in this industry. If you got to most garages except the fly by night hole in the walls, they deal with Napa and Real wholesalers like Federated or Parts Plus. The only reason garages use the "Big 3" is cheap prices

Shops want the best quality parts for the best price as quickly as possible, not Chinese crap parts that fail and have to be replaced at their cost and fight for labor reimbursement with the part supplier. Cheap undependable parts might be ok for DIY customers, do not pull that crap on shops, they will not make you the first call no matter how hard you try.

WOW you bring up a great point.

My hub can't even keep drivers, let alone parts. We never know if we'll get our regular hub runs or not. What are we supposed to tell our commercial customers? ......We might get it? Yeah, ok, that encourages confidence in AAP.

Thread regarding Advance Auto Parts Inc. layoffs

We are a joke among suppliers

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