I don't mean to sound like condescending prick. Wait, yes I do. Which overpaid moron to I report this to? I say moron, because in case you haven't noticed, we aren't exactly dealing with the worlds sharpest people here.
I've dealt with tech support. And trying to explain anything to these people is like trying to explain Differential Calculus to my mother. It just doesn't quite work. And well, our local HR manager, is, what's the nice way to say this. The woman is an airhead. I don't care if she has a B.A or whatever. It's obvious she went to a school that required the student body to demonstrate any kind of scholastic aptitude.
So by all means, if you have a direct line or email, now is the time to share it with the class.