I can tell you that the outsourcing of IT has been a burden to those on the business side. The rapport and support that we once had with IT is no longer there. If we had a data or report issue we could actually speak to someone before opening a ticket. And if we needed a ticket to resolve the issue, we could be assured that the person working on the issue was knowledgeable about the systems, procedures and BD in general. And we were confident that the issue would be resolved. Now, forget it. Tickets are closed and listed as resolved when we still have issues. They are closing tickets for end of month metrics. Customer care is a thing of the past.
So much this, @Q9vRRJe-1cvg! Dealing with IT is a nightmare now. It's a nightmare that is affecting both employees and customers. I can't believe that anybody still thinks this was a good idea. No chance of seeing it reversed, though.