Thread regarding State Farm Insurance layoffs

Everything is broken with State Farm. The agents relied on experienced call centers to answer questions for 50 years a then all of a sudden State Farm fired everyone who was half way decent in the call center because their salary was supposedly to much. Now when we call we get millennials with attitudes who don’t know anything. Our job is to sell State Farm the call centers job is to answer our questions so we can go back to selling. Bean counters running a sales organization with no accountability is a recipe for disaster. Would be an 11 billion loss in the company the last two years if it weren’t for Trumps corporate tax cuts and massive stock market gains masking the sinking Titanic. The AA05 contract is destroying good hard working people’s lives as well who go into massive debt to start a State Farm agency.

Well, being in CCC call center....they get what they pay for....and when you interview people on the phone and offer them the job....one never knows what ends up showing up on the first day.

The ones who go from call center to call center usually get fired and the good reps don’t get promoted and leave the company. They pay us crap, tell us an education is important, yet keep hiring high school graduates and beauty school drop outs. Then promote them based on favoritism.

Again, they’d attract smarter business like people who would care about the job if they would pay a competive wage for college graduates and not treat them like

Cattle.

The call center staff is not trained correctly. Most things are done wrong, and agency staff has to pick up the slack for them. They need further training, and more comprehensive understanding of the insurance rules.

Our agent is nice guy. However, except for a few hours on Saturday morning the office isn't open when people who work can go there. Last few issues totally handled by the call center.

True

Agency is expensive and customers no longer value having someone you can go to in person.

Agency is expensive and customers no longer value having someone you can go to in person. Call centers make sense.....what doesn’t make sense is how sh--ty SF trains and equips the CCC.