There’s no point of going to Macys anymore. The service is terrible and you can’t find help. Where is the aspirational experience?
The Macys name used to mean something in retail. Now it’s about the same as Kohls. The brands are a little better but not that much better. May as well order from Amazon versus dealing with the Macys experience.
The merchandise has gone downhill too. If you want nice stuff, go to a Nordstrom.