Does anybody know what’s going on in NA Customer Success? There seems to be layoffs coming soon based on what my colleagues are saying. What do people know? Should we be looking for jobs?
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Yes exactly. Most of us here are just checking in from time to time to see how the Oracle bonfire continues to burn out.
The problem is that TK is allowed to deliver subpar quality product and he somehow gets by unscathed. Oracle needs to clean house at the top. LE need to go full Trump and just start firing those around him.
The CTO should be fired!!! But that won't happen because the CTO is also the chairman of the board and the majority stakeholder.
No, nothing will change. There will never be a working Oracle "cloud". It's guaranteed. They may buy a few more cloud companies, but nothing will ever be integrated and work together. It's really over.
"it's the development organization that has really failed big time."
The CTO should be fired!!! But that won't happen because the CTO is also the chairman of the board and the majority stakeholder.
In the end, the CSMs are going to take the fall (followed by the sales organization)
When in reality it's the development organization that has really failed big time. Partly from lack of good direction, partly from lack of funding, partly from in-fighting and dirty tricks.
Once upon a time, MH created an incentive plan to sell Cloud so that he could show Wall Street that Oracle wasn't being left behind. RG pushed all the sales teams in North America to sell Cloud credits, which they did. The customers only took the credits because they were financially incented to. MH thought that Wall Street would eventually figure out that what Oracle needed to report on was actually customer use, not how many credits were sold. So HD figured that he could win political favor by solving the problem that sales had created by giving away credits that weren't being used. So he created the Customer Success Manager (CSM) position -- a role that was focused on getting customers to use the credits.
However, there was no fixing the fact that customers never wanted the credits to begin with. For those customers who were convinced to give the credits a try, they quickly found out that Oracle Cloud didn't work as advertised. In the end, the CSMs are going to take the fall (followed by the sales organization) so that HD, RG and MH can claim that they are "fixing" the problems at Oracle.
Wonder why the other post was deleted.
Because it mentioned an employee’s full name.
Wonder why the other post was deleted.
CSMs are going away, as are renewal reps... Customers will get to call into a 1-800 number and get some random phone jockey that knows squat about their account to handle all of the "super simple oracle licensing" renewals.
TO THE CLOUD!
How many laid off yesterday? Which biz unit? Locations?
Need to report the numbers, please.
They are kinda useless, including the cloud CSMs. OD is the future for Cloud.
some folks got laid off yesterday......
There was a post here that was deleted, it seems 2 field directors have put in papers. So things look bad. Move out if u can