So, we know that six or seven call centers are "relocating" to home based agents... for now at least. Any word on when the rest of the centers plan on doing this?
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It's coming. As best I can tell the plan is 30% attrition of HBA agents year one and the super-squirrel-secret is year two HBA attrition averages 50% across the prior 5 years it's been running. 10 Billion in savings by 2021 and the Devil takes the hindmost. Change energizes us.