LOWES COMPANIES FORUM
Training at Lowe's. .Niblock Quote..TD MAGAZINE 2009
Posted in the Lowes Companies Forum
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Is it me or you
2 hrs ago
Q/ You mentioned earlier that leadership is especially important in tough times. What about employee development?
A| I think they go hand in hand. Leadership is important but employee development is critical because being in the retail business - unless we've got well-trained people on the floor engaging customers every day - nothing else matters. They're the ones driving the sales and making sure we're addressing customers' needs. If that doesn't take place, we don't have sales at the register and we don't have a reason to exist.
So employee development is critical, but as you would expect, as you're looking at expenses across the organization, training and development will be among them. I think many organizations, ours included, face that challenge. You have to go back and ask "what's not working?" Yes, we're going to invest in training and development, but we're going to eliminate those things that don't get us a big enough payback, or where our associates are telling us it's not working.