Basically crt reps are being converted to hba coordinator which is a rotational position. This position eliminates the number of sups needed in hba. Eventually sups in hba will have 20 reps per team when the rest of the customer service centers switch to hba. This is a great move for verizon. Saves the company a great deal of money. Coordinators take escalated calls for Hal their sh-- and answer rep questions the other half. Sups will only do Coachings and listen to calls.
Bumped from @STtzh8K-1qnh for info.