Can any body else from membership tell me if they are always getting pull from your area to cover a lunch break at the door or cashier for half of your shift. But no one help out membership went it is needed. Not even went you are getting yell at by a member because there is only one person at the desk and you only have 2 people at the desk on weekends because no body want to work weekends.
11 replies (most recent on top)
Could be the problem maybe she need to do her job and let others keep theirs....
Our MSS won't be going anywhere. She tries to run the club. She already does PTC's job. Took over schedules. Our GM depends on her to take care of many things. So she is in the office every day calling the shots.
If your Mss sits in office all day then she needs to go. Could be why try maybe she’d next on the chopping block
Please, noku, tell me your comment is dripping with sarcasm.
Hey membership all u do is answer phones, do u look an thing up on stock status? No your always calling for some e to answer a question on the phone...figure it out yourself ...duh... needy associates that KNOW NOTHING. Quit asking for help and do it yourself....it's not that hard
Every day. All day.
Like the earlier, more than one person and they appear to be communicating with each other? You better find something to do.
But two associates in other areas shooting the breeze? Talk all day.
The desk has to have a base knowledge of the entire floor, be willing to help as much as possible ANYwhere, take cake orders, answer questions or take messages when other areas choose not to respond, etc. but for other areas to be held accountable for refund policies of their items and have a working knowledge of membership, HAHAHAHAHAHA.
At our club, if there are two or more associates at the desk one either goes out to do credit, give breaks, zone, or asked to do something else. If we're busy, we are pretty much left alone, but don't stand around or you'll be zapped to another area. If we radio for help, lots comes. Everyone from managers to COS's to electronics. Luckily my club is full of a bunch a nice, helpful, hardworking people. I know it isn't like that at other clubs.
Our MSS sits in the office all day. Very unlikely she would come to help at the desk or front end.
Lol sounds like my club. Took about 2 years to finally hire and retain a constant staffing at the returns desk and now they are being asked to help out either up front, at the door, or at the club pickup counter. Of course their response is "I'm all alone here with 10 people in line" cause having 4 returns desk people at once still isn't enough to handle it all during the day
Which lead is over the desk
Happens at our club but we so get support help from mss when we are busy so it works out for us