From a store prospective, ASO is and was top heavy. Corporate office expansion was a sign of too much wage spent at the top. Cooperate staff was ballooning while stores were forced to cut back on floor coverage, training, merchandising, etc.
When new programs rolled out, there seemed to be one cooperate staff person for ever three store person in training. Questions from end users go unanswered. Very hard to appreciate all the effort and expense put into projects. Countless ambitious never realized projects and expectations.
Stores get overloaded with inventory that is not needed, while out of stock of what the customer is asking for. This spring, we are receiving product that was asked for last year. Product exist in the stores that has no place to be merchandised, just stored value in inventory merchandised somewhere else, where the customer will never find it.
Only now has ASO decided to invest in store efficiency. Great move!
The issues started under David then Rodney. JK is a scape goat.
Originally posted by @PTo1A8w-2fegw.