I am serious, please don't talk about how SF is slashing and burning through employees, or screwing over the customer with high rates or poor customer service. In the past we had a reputation for providing a personal touch, and we were the industry leader. We were looked up to by others in our field. Today the customer calls 1-800-whogivesafuck and if they are lucky enough to get someone, they then get bounced around. I know, I have had my own claim hell experience. We are no different than anyone else with a call center, and in fact, are worse because we came to the show late and don't have our act together after how many years??? So, I want to know, where are we going, and what will set us apart if we are to succeed??
6 replies (most recent on top)
Best I can come up with right this minute: We will offer premium service, better than all those other "call-center" insurers, because in just about a month or two OUR call center will have turned the corner & will be fantastic, just you wait & see! They will, in fact, be so good in just a matter of weeks that we won't need you or your experience to fix stuff anymore. Isn't that great!?
It hasn't changed..."claim we have best sevice and charge an arm and a leg for it"
@SjnMmVn-1dcf - a company's vision is seldom specific and wouldn't rise to the level of trade secret. I think OP asks a fair question though, where are we looking to end up and what is going to be our corner on the market? If our vision is to be doing the same things as everyone else, we have become a commodity and the only differentiator would be price. Ask any agent, we are not price competitive at this time. Leaders need to instill confidence in the workforce so they want to follow. I don't want the Farm to fail, I just don't see a plan to make us succeed and that is a concern.
I hardly think anyone would be so idiotic to release our strategy on a site like this... Time and place for everything. Not here, clearly.
I don’t believe anyone is sharing that plan. If there even is such a plan.
Excellent question. Wish I knew the answer.