reps
10% sales
90% walking corpse support, forgotten password abuse target, apple store for the people that can't be bothered to go to the apple store to fix their icloud, indirect clean-up, telemarketer, babysitter
solution managers
5% actual managing
5% "coachings" aka, "i have to do x number a day, so lets just make something up because i don't have time to actually coach you and help you grow, though its not like you want to grow because when you get to my position, you'll be up for layoff every six months, or you'll become a sleeping pill addict and alcoholic, and you'll make less money anyway."
50% ops
30% angry customer verbal beatdown victim
10% forcing themselves into your sales because clearly you aren't good enough to work with your goddamn customer.
GM
95% chillin in the office "working" or "on a call"
5% on the floor so the SM can go to lunch, or to smile at us like we are great before sending the SM on the down low to tell us how much we s---, but in a constructive developmental way, of course.
I don't know how it is in other stores in other markets, but i know from my peers in the other stores in my city (total, we are are spread among like 10 stores and 3 districts) when our GMs aren't around, morale is amazing, the SMs are happy, they do real work instead of bullsh*t micromanaging, and we sell a lot more stuff. it's like the GMs come in and foul up the SMs moods and it kills our days.
For the record, I like my GM, but dead a--, they don't do sh*t, and we do better when they are gone. we can be facebook friends, and i'll put them on snap, but my money and my baby is my priority.