yesterday several ppl from different departments were laid off in agoura hills ca office. this was because of restructuring decision as heard from the folks leaving. looks like new ceo has taken these lay off steps except cutting down his own salary, which will never happen. time to look for a new job.
I confirm the above — The branch was formerly known as TouchCommerce which provides chat "solutions" for mostly telecom companies to assist in sales and online help. In the past year-ish they let go of most of their chat agents (employees) to replace them with the Nuance product known as NINA. Amazon Alexa is one of their clients...
NINA use in Alexa would allow users to chat with customer service bots over the Amazon Echo, Echo Dot, and other Alexa-enabled devices — If anyone follows chatbots, virtual assistants or that industry... It is not going well. Even phrases like "AI Winter" are being used to describe how much of the industry categorically failing so far. Facebook abandoned their virtual assistant and Google has been much slower to enter the chatbot space.