Hertz' hardware and systems are hell to use and are so slow it's not even funny... For example, my branch uses old dial-up phones, with only 2 lines and no hands free headsets. Both HLES & ASAP could use a fairly big overhaul, instead of just the legal copyright cosmetics update. It looks like IT focuses more on security (I get this) than performance, which slows us down at the counter at times - can be bad. Also, you'll not get an uniform but you will be asked to dress in a certain way
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Dial up phones? They still work? Sue for hang nails. Medical liability.