I'm sure this comes as no surprise... read the below. What happens when you focus entirely on the Amazon chase and not taking care of your stores and the customers. If we're bad at brick and mortar; do they customers think we're going to be better in another channel?
https://www.rd.com/food/grocery-store-worst-repuation-america/
I've been saying it for years: the day that Walmart's customer base even slightly shifts their devotion another direction, it'll be a domino effect that Walmart will n e v e r recover from. And they brought it on themselves!!
This is just the start. This is that first sickening lurch those folks on the Titanic felt beneath their feet.