Thread regarding State Farm Insurance layoffs

@ 37hbp Seriously identical to what the original poster described. Extremely long-winded callers with bizarre situations asking complex questions about our internal process which shouldn't make any difference to them at all. I've had 3 like this and they've all had addresses in Beverly Hills/Santa Monica/Malibu and all the claims will be for very minimal damage where repairs won't exceed their deductible. 2 of them involved someone having passengers with str---er names ("Dreamer" was one) and the insured didn't know anything else about them and openly told me that they "just met" and that they can't get in touch with them anymore and they think these people would be responsible for vandalism or theft depending on the claim. The Dreamer one was the most-recent so it's still vaguely memorable, but who knows.

This is indicative of the job just being really bad for one’s mental health. There proabably isn’t anyone in Bloomington testing or menacing call center employees. There are just a lot of nasty people calling in, and we work in a chaotic, cut throat environment. Employees in call center environments are made to feel nothing they do is ever good enough for anyone. Whether it’s the insureds, the claimants, the other customer types, the TM, the SM, all the way up to the a--hole at the top. You can never be good enough.

I’m curious though. What is an example of a potential fake call?

I know this is an old post, but I’m a CA in DuPont.. I’ve had this thought for over a year now. I wouldn’t be surprised if they did have some sort of deceptive practice going on basically using psychological warfare against employees they want gone. 1 scripted caller with ill intentions from a back room in Bloomington, one call to a section manager to tell their TM to review the call and bam gone.

Gosh!!!! I felt something like this was going on in my gut for a long time, but I blew it off and thought maybe I was overreacting. So, whoever suggested this, I don’t think your crazy and I don’t think it’s impossible. You can pretty much gage when a true customer is calling, opposed to someone who may potentially work for SF, especially the calls where it feels more like a TEST rather an actual call. If they are doing this, it’s awful and I’m not surprised., especially if their using this to fire people.

Personally I no longer care about my metrics and am actively seeking employment elsewhere. I took a CA position with the hope of moving up and making a career but they have decided to freeze all releases for my department until next year. My metrics are at the top of the demand pool every week and they wish to freeze me into an entry level position. Ive put my time in, done the extra designations, volunteered for extra work and trained new employees like I was told I needed to if I wanted to advance. Now they've frozen releases until next year when they're hiring 300+ CS positions at my location now, not next year. They can listen to my calls all day every day. I'll be handling them at a snail's pace until I find a job somewhere else.

We get the same repeaters in Agency over and over. Have for years, but it's much worse in the last two years or so. Beligerent and entitled...but I think that's our society in a nutshell now.

Anyone who replies starting with; "Literally..." is suspect (previous response). Trust your gut. YES...SF does dishonest things and will 'document' lies, to fire you. Run...don't walk.

Anyone who replies starting with; "Literally..." is suspect (first response). Trust your gut. YES...SF does dishonest things and will 'document' lies, to fire you. Run...don't walk.

Literally, they do not call the reps pretending to be someone else to try and get them fired. some people call over multiple days and they ramble and repeat things. I once had a guy call for several nights screaming into the phone.

No, I would think that these are some of the crazies we have dealt with in Proximity. There are any number of people out there with dementia who shouldn't have access to a phone.

Holy sh— I’ve heard it all now lol

Whether there is actually something sneaky taking place or not hardly matters when the environment drives everyone to believe there is.

Sign o’ the times.

Wouldn’t surprise me one bit. SF is sneaky in how they like to do things. Don’t trust anything anyone tells you. Get out if you can. Is it really worth staying in such a horrible place for a paycheck? A five year long reorg that I wanted to believe in, I thought the company knew what they were doing while everything took a turn for the worst. Who gives a sh-- about wrap time, handle time etc when you’re not servicing the customer the right way and the task counts keep growing? People aren’t machines! The TMs got a taste of their own medicine recently with task work. (Though some are great but powerless to do anything)

Not so mystery shoppers