I am a HCCP RN and I wanted to ask how others feel about PCS and calling members twice or more per month. It is beneficial for a few of my members, but not most. I feel like they do not have time to see providers or work on goals. I understand the goal is to graduate them quickly, but what happens when there are no members to add to rosters?
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The calls just have to be before the 30 days, doesn’t have to be 2 weeks like HS TELE. I schedule mine at 3 weeks or just over
My members have stoped answering
It seems like the PCS is no different than the MOC, it’s just a different name
It just makes you feel slimy to keep calling like that
I agree. Yeah we can identify a gap, but even if it is as simple as obtaining their A1C. Some won’t see their MD again for 3 months and refuse to call or let you “help” them call to obtain it. We can only educate on needs so many times before we have nothing left to discuss. I have teammates asking every day to help someone else with their calls. We are running out of people to talk with constantly moving to monitored. Where are all these new members at that we keep hearing about? We’re not seeing anything new come to our rosters
PSC is personal call schedule. No more model of care calls.
Always follow the money. Humana prob gets paid for those contacts. Despite how it effects anyone. Humana doesnt care about anything but money.
What does PSC stand for?
I agree with you. My members have health concerns but every two weeks is just too soon to call them back.