Just like many other departments, restructuring came and went. They outsourced Technical Support Reps and Customer Service Reps for Clinical and Higher Ed. They then kept a handful to clean up the messes that the new offshore reps made. Slowly they have been giving more responsibilities and privileges to the people off shore. Now it seems like the phones are slow and we make 10 times as much as the outsourced. Anyone else seeing this trend across Pearson?
They talk about shift left and focusing on new responsibilities, but after the outsource Upper Management poofed like genies. A lot of people upstairs were let go recently including PMs, Devs, and Field Research. As "secure" as they say we are, I call BS.
At this point, I like the products and helping the customers. The pay is nice for the lack of college degree. However, the writing is on the wall. It feels trapping to be paid so well and not have enough merit to leave for another job, only to be let go eventually. Can anyone else relate?
Has anyone gotten out with better pay or did it become a big obstacle after Pearson?