Thread regarding Molina Healthcare Inc. layoffs

Member Services Contact Center Outsourcing

Member Services Contact Center

Currently Molina is running Nurse Advice Line (NAL) in-house. Around Q2, Molina submitted a RFP to outsource NAL to save costs among other factors. Carenet has been selected as the vendor for this initiative

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Post ID: @X5yo4r1

7 replies (most recent on top)

Any news on the outsourcing of Contact Centers/NAL?

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Post ID: @X5yo4r1-Rxnj

Sad that one must search outside their company to learn what may be going on within their company. It’s worse than sad. Profound lack of communication is absurd, and I’m sorry that you even have to ask those questions here.

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Post ID: @X5yo4r1-uizb

Any updates on Conact Centers outsourcing? Where do we stand?

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Post ID: @X5yo4r1-ukqy

Any updates?

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Post ID: @X5yo4r1-nysr

Agree with the previous post. DejaVu prediction for 2019:

Current CIO (Amir Desai) and few of his supporters will be dragged to court like 7~8 years back - Check out the following links -

https://www.courtlistener.com/opinion/3062685/desai-v-choudhury-ca22/

https://www.computerworld.com/article/2510351/it-outsourcing/outsourced-and-fired--it-workers-fight-back.html

https://www.fearnotlaw.com/wsnkb/articles/beasley-v-desai-54668.html

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Post ID: @X5yo4r1-ecyp

NO NAMES. Putting names will get this thread nuked.

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Post ID: @X5yo4r1-3mal

The entire contact center is over staffed. There is numerous uneed teams. Good luck contact center under new management changes headed your way.

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Post ID: @X5yo4r1-3ste

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