Marvin Ellison, the new chief executive at Lowe’s, says his plan to fix the floundering home-improvement chain includes a few tricks he learned from his days as an executive at Home Depot, according to analysts to whom he’s spoken. “He’s going to replicate the Home Depot playbook where he can,” Gordon Haskett analyst Chuck Grom told The Post. “Ellison thinks there’s a lot of market share up for grabs.” But cutting labor costs — a relentless tactic at Home Depot that has earned its stores a reputation for forcing customers to walk across multiple aisles in search of help — also could be a key part of Ellison’s playbook.
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Agree. Marvin is a sizable number two.
Well, people cost money. As soon as you begin to think of employees as an expense only, instead of an expensive investment, your company is toast
easiest job in the world just may be being a CEO at a 2nd place, 2nd rate company . Just follow whatever the leader does. Can you imagine making the kind of money Niblock made and now Marvin will make for just copying what the Depot does? I agree with Anon..i know 9yrs ago when i started at Lowes most customers shopping our store were telling me that they like Lowes better because we had associates who could help them. In recent years our staffing model has become just as bad if not worse than Depot. We strive to be like them now and no longer have the will or vision to be better by being different. Home Depot lite is our goal.
Customers at my store just call the store from the aisle they are in and ask for help.
People use to shop at Lowes because it was the place they fot help. Depot wasnthe store where no one helped you, but they had everything. Lowes was the store where they guided you by through your project, but it wasn't the place for the contractor that needed a giant selection. Now, Marvin is making it the place where no one helps you and the selection is limited. Sounds like a plan. Marve.